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BYC another Happy Customer in San Pedro

“Be very very carefull when you book this hotel”

1 of 5 starsReviewed January 3, 2013
4
people found this review helpful

One of the worst experinces of my travelling life. If you are going to book here DO NOT DO IT OVER THE PHONE! Have a booking agent or through reputable organizations like Expedia.
There seems to be a break down when things go through the management, director of Sales and marketing, was a real piece of work. She really did not like that I cancelled our stay, I am so glad we did as it is not what it claims to be. Very unprofessional and just a total nut bar, they claim to say they run a string of hotels ie; Sands Villas and BYC. You would think that cancellations happen all the time, but with this one, she took it to a personal level and would NOT refund my money, even though it was well inside their cancellation agreement. All I am saying is there are better cheaper and more reputable places to stay than BYC.
I am sure the people that actually do the work at the hotel give it there best, but can only do what has been established. With poor management unfortunatly all suffer.

Room Tip: I can not honestly rate the service as I was so put off by the booking process I never stayed there…

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Stayed January 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia T, Director of Sales at Belize Yacht Club, responded to this review
January 5, 2013
We have had a successful Christmas and New Year season and we are booked for the entire winter. We have had no cancellations and on the contrary we continue to service very happy guests. Everyone is treated with respect and we strive in accomodating everyone that chooses our hotels.We continue to service repeat and new guests at the well established Belize Yacht Club. We offer absolutely gorgeous one bedroom beachfront units at La Voile Rouge hotel. Ground units offer a large living area with 2 kings size beds and a large balcony. Our Top floor units offer a large living area a king size bed and a queen bed with a private balcony and spectacular views of the beautiful barrier reef. Steps away is the one of a kind La Voile Rouge Beach Restaurant and Bar.Next to LVR is the luxurious Sands Villas. 1500 square feet 2 bedroom 2 bathrooms lavishly furnished condos.

In this day and age, everyone pays their rooms with a credit card. If you are within the cancellation period and you wish to cancel, there is absolutely no reason you cannot.

To all our happy existing guests, thank you for choosing us. Because of you, we have grown co siderably in the past months. Do not forget that we also offer Belize Yacht Club Marina, ION Pool Bar, Crepanini Crepe & Bistro, Octane, Coffee Bar & Lounge, Casino Belize with Poker Room and La Voile Rouge Restaurant and Bar.

Regards,

Julia Torres
Director of Sales & Marketing

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Was this review helpful?Yes
Problem with this review?
Ask savemoneyR about Belize Yacht Club
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia T, Director of Sales at Belize Yacht Club, responded to this review
January 5, 2013
We have had a successful Christmas and New Year season and we are booked for the entire winter. We have had no cancellations and on the contrary we continue to service very happy guests. Everyone is treated with respect and we strive in accomodating everyone that chooses our hotels.We continue to service repeat and new guests at the well established Belize Yacht Club. We offer absolutely gorgeous one bedroom beachfront units at La Voile Rouge hotel. Ground units offer a large living area with 2 kings size beds and a large balcony. Our Top floor units offer a large living area a king size bed and a queen bed with a private balcony and spectacular views of the beautiful barrier reef. Steps away is the one of a kind La Voile Rouge Beach Restaurant and Bar.Next to LVR is the luxurious Sands Villas. 1500 square feet 2 bedroom 2 bathrooms lavishly furnished condos.

In this day and age, everyone pays their rooms with a credit card. If you are within the cancellation period and you wish to cancel, there is absolutely no reason you cannot.

To all our happy existing guests, thank you for choosing us. Because of you, we have grown co siderably in the past months. Do not forget that we also offer Belize Yacht Club Marina, ION Pool Bar, Crepanini Crepe & Bistro, Octane, Coffee Bar & Lounge, Casino Belize with Poker Room and La Voile Rouge Restaurant and Bar.

Regards,

Julia Torres
Director of Sales & Marketing

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.


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