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Another Report on the Belize Yacht Club in San Pedro

“Reservation fiasco….”

3 of 5 starsReviewed January 20, 2013
6
people found this review helpful

We arrived in San Pedro after a typical lengthy tiring travel day which started in Chicago. We had pre-paid for 6 nights for an ocean front suite by using the properties own web site for booking.

Upon arrival the manager informed us that we had arrived without a reservation! She did not seem to recognize the printed out reservation I presented her from her own web site.

Further, she sneered at the “low” price we had paid for the accomodations and suggested we had been scammed by some unscrupulous internet booking agency which had not communicated with the property. She also said she could not confirm our payment.

However, she let us know that she wanted to “help” and after a long delay and much confusion put us in a room that did not have A/C, did not have sheets on the bed, and that did not have toilet paper, soap, shampoo, etc. And yes, it was not beachfront either!

Later that evening when I established an internet connection I showed her her own website and my e-mail from her confirming the reservation had been made DIRECTLY with her property without any agent being involved! She then acknowledged the reservation but did not apologize or offer us any compensation, upgrade, etc for her error.

The next day we were moved to a slightly better suite,still not oceanfront, but with A/C, soap, and toilet paper.

The manager then proceeded to avoid us for the entire 6 night stay.

This being said, the other employees were nice and helpful and the property is well located.

I cannot recommend this property to anyone because I feel we were treated poorly and because I feel the manager is either 1.) frankly dishonest or 2.) merely incompetent.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 starsValue
    • 4 of 5 starsLocation
    • 2 of 5 starsSleep Quality
    • 3 of 5 starsRooms
    • 3 of 5 starsCleanliness
    • 1 of 5 starsService
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia T, Director of Sales at Belize Yacht Club, responded to this review
January 25, 2013
Anyone visiting San Pedro Ambergris Caye, please stop by and look at our resorts. we welcome you to speak to all our happy guests, owners and employees. Our amenities are spectacular and the place is bliss. Our employees thank you for your kindness.

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